White Candles with Plant Decor

Maximise your burn time

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

The Best way to burn a candle

Come prepared.
You need a wick trimmer and long matches. Trim your wick to the ideal length—¼ inch—and make sure none of the trimmings remain in the wax: "Debris in the candle causes the flame to flicker too high”.
Burn, baby, burn.
"The first burn is the most important—the candle wax must pool to the edge on the initial burn. We always like to remind people that wax has memory, meaning that if your candle doesn't burn to the edges, it will begin to tunnel and won't burn evenly the next time. Keeping the candle away from air streams like windows, open vents,  or fans is crucial."
But don't burn out.
"In the perfect scenario, a person would burn their candles for four hours each time and not more than once every 24 hours to prolong the life of that candle. Burning for more than four hours can cause the wick to form a mushroom, or carbon deposit, on the tip

  • Never leave a burning candle unattended

  • Always leave at least 10cm between burning candles

  • Burn candle out of reach of children and pets

  • Do not burn candles on or near anything that can catch fire


Troubleshoot tunnels. There are three ways to fix tunnels and even out a candle: 

If the tunnelling isn't very bad, lay the candle on its side and use your lighter to melt the wax away from the wick and pour it into the rubbish bin. Relight your candle and make sure that you allow the wax pool to reach the edge before blowing it out. This will be messy as the wax will turn black when melting it.

Cut out the wax that is above the level of the wick with a butter knife.

Remove the wax after its melted with a cotton ball or paper towel. After removing enough melted wax so that the wick is above the melt pool the candle should begin to burn properly.

Wax Melt Safety Guide –

Traditional Oil Burner

  • Whenever a naked flame is involved there is a risk of danger.

  • Do Not add water to  hot wax as it can be dangerous.

  • Hot wax can cause burns to the skin so be very careful.

  • Do Not ingest – if eaten seek emergency medical attention immediately.

  • Place your burner out of reach of children and pets.

  • Ensure your burner is not placed near drafts but in a well ventilated area.

  • Do Not leave unattended while in operation.

  • Make sure you extinguish the flame before leaving the house.

  • Ensure you extinguish the tea light of oil burner before you go to sleep.

  • Ensure you remove any plastic packaging from wax melts before use.

  • If using a small oil burner -only use 1 wax melt at a time.

  • Otherwise I recommend using 2 wax melts at a time.

  • Wax melts are for external use only.

  • Wax melts contain dye so Avoid contact with fabrics as melted wax may cause staining.

  • Hot wax can cause serious injury.

  • This is Not a toy.

  • Do Not transport an oil burner while in use as melted wax can spill and cause burns.

  • Take care extinguishing your tea lights.

  • Ensure wax melts are stored in a safe place away from children as they may smell or look like sweet and the should not be eaten.

  • Wax melts do not evaporate.

  • Wax melts will eventually lose its scent and then the wax melt should be discarded.

  • Do not pour melted wax into drain.

Electric Oil Burner 

The following guidelines are to help you get the very best from your Electric Melt Burners. These wax melt burners are great for alternating scents whenever you fancy a change. These warmers run using a standard size lightbulb where a naked flame from a tealight may not be suitable.

  • Each Electric Melt Burner should be safety tested

  • Place wax melt in the glass melting dish supplied with your Electric Melt Burner

  • Do not add water

  • Plug in then switch on your Electric Melt Burner

  • Allow the wax to melt, releasing fragrance throughout your room

  • To change fragrances, switch off the Electric Melt Burner and allow all the wax to cool and harden

  • Once the wax melt has hardened, remove it using gentle pressure.


  • Do not leave unattended

  • Ensure you do not use metal or wooden objects to clean wax from the melting dish

  • Check your melting dish is not cracked or chipped

  • Ensure your wax has cooled before removing the melting dish and wax

  • Do not use with fragrance oil

  • Use your Melter for no longer than 3 hours

Please keep your Electric Melt Burner away from children and pets. Never leave unattended. Always use your Electric Melt Burner within sight and never burn wax near flammable objects. As with all electrical items, please keep clear of water.


How to discard your wax!

  1. You can either light a tea light and after a few seconds it will warm the bottom of the wax enough to push out of the oil bowl and then wipe clean.

  2. You can put your oil burner in the freezer for 10-15 mins and then the wax will easily pop out.

  3. For Glass oil burner bowls, run under hot water and then push the wax out.

  4. Finally you could use a blunt instrument to gently persuade the wax from the burner.

  5. Take care not to damage the glass or ceramic.

  6. Avoid use of metal or sharp objects.

  7. Do not use if you notice a crack in the glass.

  8. Remove the remaining wax with warm water and a moist cloth or sponge.

  9. Avoid contact with eyes and skin, if contact occurs, flush with water. If irritation persists, contact a physician.

  10. If using the Freezer or Fridge method to remove wax – Remember to allow your burner to return to room temperature before using again – or it may crack from the heat of the tea light.